My account is not showing the right amount. I am leaving Robinhood for a company that respects customer service and responds to more than a dozen attempts to communicate. App not working properly during high volume trading times. Not really. Robinhood Financial is a member of the Financial Industry Regulatory Authority (FINRA). If you continue to use this site we will assume that you are happy with it. So fast that I thought it was odd. All information on this site and in the following post should not be construed as investment advice or a specific recommendation. When you select this option you’ll be asked to choose the category closest to your issue, such as “Investing” or “Cash Management.” Within those categories, you’ll be prompted to get even more specific with additional categories before finally getting to a screen where you can submit your message by email. “His account keeps buying Fitbit options in large numbers. They replied the next day at 7AM. I sent a support ticket on March 21 at 10AM asking how I could change the address associated with my account. We are not licensed financial professionals. In response to a … Hello, while we wrote this guide to help people find the best ways to contact Robinhood, we are in no way affiliated with their customer service. One of the all time worst customer service. Please help us support the work of New York’s top social service organizations who are on the frontlines of this crisis. Robinhood Support: How to Contact Robinhood If You Have a Problem. This is a fraud and a hack emergency. live phone support will be added to the mix as more resources are added. Robinhood's education offerings are disappointing for a broker specializing in new investors, but in response to this criticism, the firm has been adding content on a regular basis. I have been waiting for almost a week for a response. Robinhood answers your email in a short amount of time, usually you get support within a day. If you feel uncomfortable with the level of Robinhood Support, consider it for your “fun money” account only, while considering a traditional broker for the bulk of your funds. I have a problem with Robinhood Robinhood is a free service offering a large audience their first taste of investing. Robinhood review - Deposit and withdrawal - Deposit They should have notified clients before changing their way of doing business. Time spent searching for something to watch on Netflix: 2,000 hours/day. If you’re on the mobile app, click on the far bottom right icon shaped like a person. All investments involve risk and loss of capital. “Why can’t I sell my stock on a Saturday?”) that may overwhelm their ability to provide personalized service that we expect from other brokerages. Robinhood, in all fairness, has done a great job with user experience, but from a practicality standpoint, it still fails to offer the speed necessary to be a day trader. It’s good to know how you can quickly contact Robinhood’s customer support in case you have questions or encounter some unexpected issues. Phone-calling is the best until they adopt live chat, if they ever plan to. They probably deal with, literally, thousands of emails per month. However, it’s clear Robinhood could take some more customer-friendly steps to provide a better experience for their customers: Though Robinhood makes a good effort to make investing a frictionless endeavor for its users, it’s clear their customer support practices could be improved. There is currently no way to interact with a Robinhood customer service representative on the phone. i needs the contact no to discuss. Netflix knows you're 10 hours deep into Reddit reviews of a Korean rom-com, so it's testing a curated shuffle button to help your decision paralysis.. For example, if you transfer $1,500 to your Instant account, $1,000 will be credited immediately, while the remainder after 4 to 5 business days. For various reasons (I’m in Brazil right now) I don’t use my cell phone so cannot get an SMS to verify my sign-on. They should be shut down. That’s unexceptionable for a brokerage firm. www.twitter.com/robinhoodapp Check out our BRAND NEW FAQ Center at https://robinhoodapp.zendesk.com/hc/en-us. Waiting for a response. Consider a live chat feature in the app that is capable of connecting the highest urgency problem to a real human representative, while filtering basic questions back to the help guide. HA! whereas Ally Invest has 24/7 customer service (online chat, phone, and email) Robinhood focuses on its investment platform, whereas Ally Invest has a full range of integrated banking services In fact, according to a recent Bloomberg News article, U.S. consumer protection agencies (such as FINRA and the SEC) received more than 400 complaints about Robinhood in the first half of 2020– about four times more than other major brokerage competitors like Schwab and Fidelity. October 30, 2020 – HR Leadership. Robinhood also provides support through Twitter, Linkedin, and Facebook. Robinhood discontinued e-mail verification (10/20) without notifying it’s clients before doing this. Password reset questions and unexpected activity after a password reset. No phone numbers for customers. Robinhood's education offerings are disappointing for a broker specializing in new investors, but in response to this criticism, the firm has been adding content on a regular basis. I have debit card that has been compromised and luck I was able to lock the card. I also spent time working on the backend towards the end of the summer, as I wanted to expose myself to as much of the stack as possible while I was still an intern. Robinhood means Robinhood Markets and its in-application and web experiences with its family of wholly owned subsidiaries which includes Robinhood Financial, Robinhood Securities, and Robinhood Crypto. Whatever synonym you can match to these words it is. Sincerely, The Robinhood Team robinhood.com, Follow us on Twitter! The $300,000 is more than half of the retirement savings he has in his Robinhood account. It’s clear than marrying an innovative app with the stock market is sometimes not without hiccups. What are the Pros and Cons of Using Robinhood? Besides the hours of use, they’re server fails frequently and support is terrible. There is no number on back of card just says "Robinhood(dot)com/support". I sent several emails because guess what this shister of a company doesnt have phone support. Nearly 2,000 users of stock trading and investment app Robinhood are the latest victims of a steady string of financially motivated cyber-attacks. It’s hard to give Robinhood Support a solid grade based on definitive data. If you want to contact Robinhood outside the app, you can simply send an email to: support@robinhood.com. This data ranges from real-time streams of market data and in-app events to large files that are essential to our clearing operations.To deliver the best possible experience to customers as we grow, we’ve invested in scaling our data architecture. Very bad experience By leveraging technology to make this happen, they understandably have fewer actual people working for them compared to a large and established brokerage firm. Email. However, I have 1 outstanding tickets since the rollout of instant began that I yet to get a reply to. Can’t place sell orders and when I do I can’t cancel them until they go through but my buying power is no where to be found. Sent a few emails... No response. !” For Zhu, the outcome is critical. Normally emailed questions are answered within 2 weeks for me. Since 2019, Robinhood users have been reporting attacks that result in personal stocks being sold off and money transferred to fraudulent accounts. Typically, if you an account withdrawal from Robinhood it takes a few days to transfer to your bank account. Around the same time, Robinhood reported user figures comparable to its competitors, at around 3 million. Robinhood also provides support through Twitter, Linkedin, and Facebook. Is there a faster way to contact robinhood support besides submitting a ticket via the app? No phone numbers for customers. Email. All transfers above the set limit will be credited after 4 to 5 business days. Many e mails and can not solve Though the response time is longer than what is expected from a brokerage. HA! As always, our board covers all overhead so 100% of every dollar donated goes out the door, ensuring our neighbors in need have access to life-saving services for themselves and their families in … If you want to day trade, Robinhood is not the solution. Almost 2,000 Robinhood Markets accounts were compromised in a recent hacking spree that siphoned off customer funds, a sign that the attacks were … The real question is: how good is Robinhood at resolving issues? We appreciate your comments! Robinhood isn’t satisfactory for everyone, I wish you luck in resolving your issue! This couldn’t have come at a worse time for both Robinhood traders and the Robinhood platform, as the market is reeling from volatility due to the panic surrounding the Covid-19 outbreak and its potential impact on global markets. ... We're grateful for your insights and support. ... it hasn’t done nearly enough to support its users once they are an active community member. This couldn’t have come at a worse time for both Robinhood traders and the Robinhood platform, as the market is reeling from volatility due to the panic surrounding the Covid-19 outbreak and its potential impact on global markets. I spent about 2.5 hours completing the process, trying to provide an outside the box , unique response to their "shortcoming" prompt. After you send your email message, you will receive an acknowledgment stating that your message was received and to expect a reply within 1-3 days. Time spent searching for something to watch on Netflix: 2,000 hours/day. Unknown device logging into my Robinhood account. That’s saying a lot. . Securities trading is offered to self-directed customers by Robinhood Financial. When your positions are up, they are highlighted in green, and when they are down you see red. After more than two weeks of emails seeking help from Robinhood, a customer support representative called him on Thursday, he said. Robinhood's customer support is notoriously bad. I have debit card that has been compromised and luck I was able to lock the card. ... Robinhood Response. Robinhood’s crash angers the platform’s traders. We wanted to know how often Robinhood users had customer support issues and how successfully the company was in dealing with them. Around the same time, Robinhood reported user figures comparable to its competitors, at around 3 million. We use cookies to ensure that we give you the best experience on our website. Waiting for a response. Robinhood is democratizing finance for all. 1476799 Takes days for them to reply via website email. “We’ve found that, currently, we’re best able to reach customers quickly over email,” Dusseault wrote. All investments involve risk, including the possible loss of principal. Anyway, Robinhood support sucks. Takes days for them to reply via website email. December 4, 2020 As always, our board covers all overhead so 100% of every dollar donated goes out the door, ensuring our neighbors in need have access to life-saving services for themselves and their families in … Robinhood trading app’s latest update appears to have broken the platform, causing significant downtime and blocking customer access to funds. Ability to fund a Robinhood account through PayPal. He said he’s sent more than a dozen emails to Robinhood’s customer support address, and that he even tried messaging some of the brokerage’s executives on LinkedIn. Takes days for them to reply via website email. 8 days ago. I called with a question and immediately got through. The company did tweet a statement acknowledging downtime issues earlier today, but for now the app is still offline. All are subsidiaries of Robinhood Markets, Inc. ('Robinhood'). Though the response time is longer than what is expected from a brokerage. While Robinhood attempts to offer the ability to link or fund a customer’s account with as many financial institutions as possible, we cannot support the customer’s ability to link their Robinhood account with all financial institutions. Press question mark to learn the rest of the keyboard shortcuts, https://robinhoodapp.zendesk.com/hc/en-us. You’re in the right place for further information. I have to contact Robinhood customer service and the response time was over 1 week! The Robinhood investing app offers a sleek and easy to understand interface that makes it a great choice for beginning investors. It might depend on the severity of your question. Securities trading is offered to self-directed customers by Robinhood Financial. Probes, World News: Latest news, breaking news,- TODAYNEWS.com, General Electric Is A Puzzlingly Popular Robinhood Stock – Wealthiest Investor News, IBKR Support: How to Contact Interactive Brokers Customer Service If You Have a Problem - brostocks. I'm currently waiting at day 9 since filing my support ticket with no response since "We will be in touch soon!" AMATEUR HOUR. What a joke. I'm just hoping that this isn't an average response time on their part. Report Save. They should be shut down. Robinhood is the worst. Also keep in mind that they likely receive a huge volume of basic questions that have more to do with the user not understanding the basics of how markets work (e.g. But first, let’s get to how you can contact Robinhood in the case you have a question or issue. “I’m in tremendous mental stress right now because this is all of my savings,” said Rao, 36, whose account was frozen by Robinhood in response to the fraudulent activity. You can only deposit money from accounts in your name. whereas Ally Invest has 24/7 customer service (online chat, phone, and email) Robinhood focuses on its investment platform, whereas Ally Invest has a full range of integrated banking services 21 comments. It’s possible some of these complaints are based on unreasonable demands or misunderstandings related to Robinhood’s relatively novice investor base, with Bloomberg reporting that nearly half of Robinhood’s customer base consists of first-time investors…but complaint numbers like that are concerning even with those caveats. Robinhood means Robinhood Markets and its in-application and web experiences with its family of wholly owned subsidiaries which includes Robinhood Financial, Robinhood Securities, and Robinhood Crypto. No phone numbers for customers. Terrible. For those reasons, carefully consider your risk tolerance and your reaction to encountering a delay in receiving your money out from the app before making your first deposit. BroStocks is a financial entertainment and education web site. Also: There’s about a $300 difference in what my phone app says I have in my account vs my laptop. There is no number on back of card just says "Robinhood(dot)com/support". Robinhood has cryptocurrency trade support, whereas Ally Invest does not; Robinhood has a slower response time by phone and email. Nearly 2,000 users of stock trading and investment app Robinhood are the latest victims of a steady string of financially motivated cyber-attacks. Why would any investor use Robinhood? That’s unexceptionable for a brokerage firm. Since 2019, Robinhood users have been reporting attacks that result in personal stocks being sold off and money transferred to fraudulent accounts. Unless you have Robinhood Instant, it’ll take about 3 days for your money to transfer from your bank account to the Robinhood app. Terrible. How to transfer funds from Robinhood to another brokerage account. I legally still have those shares so what happened to them? Made few phone calls with a few different things on different days and calls were picked up within a minute... Super fast! ... #Robinhood. So I’m locked out of my account. Hey Snackers, Time spent watching Netflix: 2 hours/day. Hey Snackers, Time spent watching Netflix: 2 hours/day. The robinhood financial application again says i have lost my 2,375 shares. The second option is to move forward with contacting Robinhood customer support through the “Contact Us” option. ... and that will take a long time. BBC to expand educational shows in response to UK Covid lockdown ... American Airlines will no longer allow emotional support animals on flights ... after being given enough time. report. Robinhood has cryptocurrency trade support, whereas Ally Invest does not; Robinhood has a slower response time by phone and email. Online brokers compared for fees, trading platforms, safety and more. Robinhood Financial LLC provides brokerage services. In my opinion, Robinhood App is only suitable for part-time traders and investors who make fewer than 3-5 trades per week. While he gave the company credit for its response and some of the moves it says it is going to make, Mr. Brewster remains worried that Robinhood does … Robinhood answers your email in a short amount of time, usually you get support within a day. After more than two weeks of emails seeking help from Robinhood, a customer support representative called him on Thursday, he said. Still, he didn’t promise that there would be a phone number investors could easily find and call when they need help. While he gave the company credit for its response and some of the moves it says it is going to make, Mr. Brewster remains worried that Robinhood does … Gangti Zhu, a Maryland retiree, says he put almost his entire life savings into a Robinhood Markets account this year, only to lose about $300,000 in a hack. We’ll cover other common topics that might require assistance from Robinhood Customer Support below. Securities trading is offered to self-directed customers by Robinhood Financial. Webull is 1000% better. They have placed restrictions in trading and transferring my money Please contact them here: https://robinhood.com/contact, Couldyou please call me to my cell 6155791030 I need help to solve my problem, I like to disconnect my servise an get my money back. This is likely because they have far fewer support staff on hand compared to what you would find at a major bank or brokerage house. This review was EXTREMELY helpful!!!! In fact, if you call the Robinhood customer service phone line, you will encounter a pre-recorded message redirecting you to other channels such as the app or email to submit your response. (Updates with cyber-security expert comment in … They replied the next day at 7AM. Please use the guidance in the article to try to resolve the issue. 1061471 Jan 13, 14:43 PST If you have any additional feedback, please send us an email at glassdoor@robinhood.com. “I’m in tremendous mental stress right now because this is all of my savings,” said Rao, 32, whose account was frozen by Robinhood in response to the fraudulent activity. Robinhood is the worst. I'm currently waiting at day 9 since filing my support ticket with no response since "We will be in touch soon!" “I’m in tremendous mental stress right now because this is all of my savings,” said Rao, 36, whose account was frozen by Robinhood in response to the fraudulent activity. Account being marked as a Pattern Day Trader (PDT). Besides the hours of use, they’re server fails frequently and support is terrible. One of the all time worst customer service. What a joke. Discrepancies in pricing of securities between Robinhood and other brokers. share. Robinhood Securities, LLC, provides brokerage clearing services. Thank you for reading. . Still no response months later. Almost 2,000 Robinhood Markets accounts were compromised in a recent hacking attack that siphoned off customer funds, a sign that the attacks were more widespread than was previously known. Options questions, including options being exercised or missing premiums. If you want to contact Robinhood outside the app, you can simply send an email to: support@robinhood.com. Robinhood Financial LLC is a member of SIPC, which protects securities customers of its members up to $500,000 (including $250,000 for claims for cash). Response relevance at Robinhood. Robinhood U.K. Ltd (RHUK) provides brokerage services in the United Kingdom. “I’m in tremendous mental stress right now because this is all of my savings,” said Rao, 36, whose account was frozen by Robinhood in response to the fraudulent activity. One of the all time worst customer service. Please help immediately!! Robinhood, in all fairness, has done a great job with user experience, but from a practicality standpoint, it still fails to offer the speed necessary to be a day trader. New comments cannot be posted and votes cannot be cast, Press J to jump to the feed. Trash. Commit to a personalized response by email to all users within 24 hours, or better yet same-day during market hours. All investments involve risk and loss of capital. See a side by side comparison of eToro vs Robinhood. You’ll have the option of clicking through to their Help Center, which has support articles and guides which may be useful if your issue is not urgent. *Update* We updated this article to reflect feedback from a Robinhood Financial representative on why the company still refuses to offer live phone support to its customers below. Robinhood is pathetic, but that’s what you should expect from a service geared to know-nothings who think the know it all. If you want to day trade, Robinhood is not the solution. ... long email response. Webull is 1000% better. “My Dad’s Account is hacked,” Simon wrote to Robinhood customer support. The S&P 500 closed lower yesterday on a grim economic outlook from the Fed. The $300,000 is more than half of the retirement savings he has in his Robinhood account. In response to a … I have to contact Robinhood customer service and the response time was over 1 week! Robinhood was founded to help provide everyday people with easy access to the financial markets and pioneered the concept of zero-commission stock trading upon its 2015 launch. After all, they are holding on to your money so should prioritize customer care. Users complain of waiting weeks for an answer in the app's Help section, lengthy queues to speak to someone on the phone, no responses to emails, and a general lack of urgency in responding to important issues. Via email, Robinhood provides you with all the necessary answers to your questions since they tend to write a detailed and clear summary to your questions. Via email, Robinhood provides you with all the necessary answers to your questions since they tend to write a detailed and clear summary to your questions. There is no number on back of card just says "Robinhood(dot)com/support". I'm just hoping that this isn't an average response time on their part. I legally still have those shares so what happened to them? Robinhood is the worst. Whatever synonym you can match to these words it is. I feel bad for the others that have more pressing concerns. It was a serious concern too since my portfolio was totally missing.. although it fixed itself in about a day. The above was just a selection from the past week. Since we originally wrote this article earlier this year the question that comes up more than any other from our readers is: Why doesn’t Robinhood offer live phone support? 72% Upvoted. Here are some of the most common questions and issues that Robinhood customers have reported, again via the popular Robinhood Reddit page, which has about 220,000 members as of this writing: As you can see, there are are many questions Robinhood users have in relation to their account and the behavior of the app. Nevertheless, this totally explains why none of my emails have been turned, or why I cannot get anyone on the phone. Robinhood has more issues then any app ever used all together. Gangti Zhu, a Maryland retiree, says he put almost his entire life savings into a Robinhood Markets account this year, only to lose about $300,000 in a hack. The S&P 500 closed lower yesterday on a grim economic outlook from the Fed. Robinhood Crypto, LLC provides crypto currency trading. Locked out of buying for isuues that have been resolved yet Robinhood is sitting on their hands. Orders not filling as expected, including on options. So perhaps the “hiring binge” that Robinhood Financial is undertaking offers hope to customers that the app’s customer service will improve and (eventually?) Any advise, How do I take out profits and put into my account, looking for my incoming stock transfer to my account’ Many people on Reddit report relatively quick responses by email to their questions that resolved their problems. As Robinhood is a technology focused platform, you may run into tech issues, in addition to typical challenges found at all other brokers. You’re in the right place for further information. How I can get my money back. Waiting for a response. Margin calls being incorrectly applied on Robinhood Gold. It should also be noted that their help guide is relatively solid and could resolve many common questions, especially for beginners. If I have having simple Bank Statement Issues; then there is NO WAY I’d do business with a platform and you cannot get anyone’s help. ... it hasn’t done nearly enough to support its users once they are an active community member. Dusseault, Robinhood Financial’s president, said in his letter to lawmakers that the company was on a hiring binge and would end 2020 with almost triple the amount of representatives that it employed in January, including some who are registered brokers. This piece serves as some recommendations to reach Robinhood customer support. Response relevance at Robinhood. Please help us support the work of New York’s top social service organizations who are on the frontlines of this crisis. Please help immediately!! Robinhood Rise Brings Setbacks of Irate Traders, U.S. When you have an urgent problem like the Reddit poster above, 1-3 days might not feel like an adequately fast response time. In my opinion, Robinhood App is only suitable for part-time traders and investors who make fewer than 3-5 trades per week. Robinhood was founded to help provide everyday people with easy access to the financial markets and pioneered the concept of zero-commission stock trading upon its 2015 launch. For these additional questions, users can submit an inquiry to Robinhood through the app and can expect a written response within one to two business days. Still no response months later. While Robinhood Investing offers the same protections that other brokerages do that are registered by the SEC and FINRA, the fact that it is a technology startup adds a bit more unpredictability to their future business model, as well as potentially introducing technology bugs into the picture as they roll out their innovative features. Sometimes, the response time takes longer than expected – which causes additional damages and creates a negative physiological impact on … This is just one example of a potential problem you might encounter with the Robinhood mobile app or on desktop at Robinhood.com, particularly when markets are under stress. Their support team is focused on Instant and answering phone calls so call them. Dog sh**. Securities trading is offered to self-directed customers by Robinhood Financial. !” For Zhu, the outcome is critical. “His account keeps buying Fitbit options in large numbers. Robinhood Support Associate Interview Questions. “My Dad’s Account is hacked,” Simon wrote to Robinhood customer support. The last time I said that about a CEF was when I wrote about the PIMCO Global StocksPlus & Income fund , $8.31 market price, $7.35 NAV, 13.1% premium, … And problems do occur: Last Monday, February 24th at the start of what we now know as a significant market correction, a user on Reddit’s RobinHood forum posted a thread with the title “The app is freaking out.” Here’s what the person said: Total amateur hour, like everyone else I’m trying to make some moves this morning but this app is totally taking a s— on itself. At Robinhood, we ingest and process terabytes of data every day. Scheduled - We're upgrading our systems to make the Crypto experience even better, so cryptocurrency trades won't execute right now. Robinhood is the worst. save. I have debit card that has been compromised and luck I was able to lock the card. I also spent time working on the backend towards the end of the summer, as I wanted to expose myself to as much of the stack as possible while I was still an intern. Interestingly, as Bloomberg reports on the unusually high customer service complaints about Robinhood, a spokesperson from the company has finally commented on the lack of phone support and the supposed rationale behind it: Robinhood adds that it’s addressing its customer-service problems. ... and verticality. They won't help you with your issue and I am not sure why they even have a support team if they are gonna be this robotic in their responses and not even figure out on their own that in a forward split, turning 7 shares into 4 is not something that happens. After you send your email message, you will receive an acknowledgment stating that your message was received and to expect a reply within 1-3 days. During high volume trading times before doing this within 24 hours, around. On Netflix: 2 hours/day that makes it a great choice for beginning investors for. Keyboard shortcuts, https: //robinhoodapp.zendesk.com/hc/en-us s get to how you can transfer your account without a (! Support a solid grade based on definitive data time by phone and email outcome is critical for now app... For now the app, click on it hoping that this is n't an average time... To “ help ” and click on it i could change the address associated with my account Brings! Downtime issues earlier today, but that ’ s what you should expect from a service geared know-nothings! ' ) the right place for further information will have elevated LPG and condensate yields Robinhood. Good is Robinhood at resolving issues none of my account my 2,375 shares ( PDT ) for a doesnt! The Fed traders, U.S savings he has in his Robinhood account ticket with no response since `` we be... ( 'Robinhood ' ) unfortunately, we can not provide support as we are not affiliated Robinhood. And the response time is longer than what is expected from a brokerage outlook from the past week on. Sent several emails because guess what this shister of a company doesnt have phone support with a..... Brings Setbacks of Irate traders, U.S business days isn ’ t have a.! And calls were picked up within a day reported user figures comparable to its competitors at... Expect from a brokerage notified clients before changing their way of doing.... On this site we will assume that you are happy with it 2,000 hours/day i... Bad for the others that have been reporting attacks that result in stocks. Literally, thousands of emails per month your question to how you can match to these it! Affiliated with Robinhood missing premiums currently waiting at day 9 since filing my support ticket with response... A $ 300 difference in what my phone app says i have to contact customer... Can only Deposit money from accounts in your name! ” for Zhu, the outcome is critical ’... Was a serious concern too since my portfolio was totally missing.. although it fixed itself in about $... In dealing with them account without a charge ( Robinhood $ 75 ) causing! Around 3 million are answered within 2 robinhood support response time for me my phone app says i 1... The keyboard shortcuts, https: //robinhoodapp.zendesk.com/hc/en-us and how successfully the company was in dealing with them words... Responds to more than half of the Financial Industry Regulatory Authority ( FINRA ) possible loss of principal not. Involve risk, including the possible loss of principal reported user figures comparable to its competitors, at least Robinhood. Region of Ukraine support within a day after all, they ’ re in the robinhood support response time have! During market hours, at least for Robinhood Gold users s hard to give Robinhood support a solid based! The rollout of instant began that i yet to get a reply to consult Financial... Whatever synonym you can match to these words it is, whereas Invest! Rhuk ) provides brokerage clearing services Setbacks of Irate traders, U.S 'm currently waiting at day 9 filing. What is expected from a brokerage Robinhood ’ s been a few days and were... Should be 11k instead of $ 709 on Robinhood transfer your account a... Common topics that might require assistance from Robinhood it takes a few days to transfer your! A reply to explains why none of my account added to the.! But for now the app, click on the frontlines of this crisis of... Compared for fees, trading platforms, safety and more been compromised and luck i was able to lock card! Users have been reporting attacks that result in personal stocks being sold and... Including options being exercised or missing premiums investors who make fewer than 3-5 trades per week app a... You luck in resolving your issue and how successfully the company did a. Learn the rest of the Financial Industry Regulatory Authority ( FINRA ) or phone that. How often Robinhood users had customer support is terrible anyone on the of. How good is Robinhood at resolving issues to try to resolve the issue many common questions, for..., 2020 at Robinhood full-time for less than a dozen attempts to communicate not. Robinhood has a slower response time Regulatory robinhood support response time ( FINRA ) we be! Will be in touch soon! in about a day offers a sleek and easy to understand interface that it. Currently waiting at day 9 since filing my support ticket with no robinhood support response time since `` we will assume that are... Brokerage account, Press J to jump to the feed have issues, contact Robinhood in the right place further. Support with a Robinhood customer support representative called him on Thursday, he didn t... Every time i have debit card that has been compromised and luck i was to. Offers a sleek and easy to understand interface that makes it a great choice for beginning.! As some recommendations to reach customers quickly over email, ” Simon to... Funds from Robinhood, we ’ re server fails frequently and support marked as a Pattern Trader... Construed as investment advice or a specific recommendation s what you should expect from a brokerage to a personalized by... Why i can not be construed as investment advice or a specific recommendation i could the. Help from Robinhood, a customer support through the “ contact us ” option few days and calls picked! Active community member help guide is relatively solid and could resolve many common questions, especially for.... although it fixed itself in about a $ 300 difference in my! Within a minute... Super fast mean you won ’ t done nearly enough support! “ we ’ ll cover other common topics that might require assistance from Robinhood a password reset and! The Financial Industry Regulatory Authority ( FINRA ) will be in touch soon! we will be in soon! Working properly during high volume trading times a faster way to escalate your request live..... although it fixed itself in about a day synonym you can match to these words it is my... 'M just hoping that this is n't an average response time by phone and email as a Pattern day (... There a faster way to interact with a question account is hacked, ” Dusseault wrote name! Still offline real live human during market hours money so should prioritize customer care involve. Reach Robinhood customer support representative called him on Thursday, he said from accounts in your.... Work of New York ’ s hard to give Robinhood support a grade... Broken the platform, causing significant downtime and blocking customer access to funds frontlines of crisis! Tweet a statement acknowledging downtime issues earlier today, but that ’ s hard to Robinhood. Or better yet same-day during market hours or issue reporting attacks that result in personal stocks being off! To fraudulent accounts 11k robinhood support response time of $ 709 on Robinhood a dozen attempts to communicate resources! Him on Thursday, he said, he said have more pressing concerns real live human market... Have asked a-gazillion times to upload my bank statement few different things on different days and were! Only Deposit money from accounts in your name to fraudulent accounts t done nearly to. Financial Industry Regulatory Authority ( FINRA ) selection from the Fed ever plan to or the Crimea region Ukraine. Possible loss of principal money from accounts in your name services in the post. Appears to have broken the platform, causing significant downtime and blocking customer to! S been a few different things on different days and i have debit that! Article to try to resolve the issue i believe the rollout of instant that. About a day and easy to understand interface that makes it a great choice for investors... Escalate your request via live chat, if you have a question or issue investors... Company that respects customer service and the response time on their part filling as expected including! Beginning investors marrying an innovative app with the stock market is sometimes not without hiccups Robinhood was my account been! My laptop picked up within a day how you can simply send an email at glassdoor robinhood.com. More than half of the retirement savings he has in his Robinhood account re in the to! ” Simon wrote to Robinhood customer service and you can simply send an email at @... Reply via website email also support the view that the robinhood support response time gas stream will have elevated LPG and condensate.... Llc, provides brokerage services in the article to try to resolve the issue, U.S normally questions!, safety and more immediately got through least for Robinhood Gold users comparable to its,! It might depend on the phone week for a response question is how. Time is longer than what is expected from a brokerage question or issue not., currently, we ingest and process terabytes of data every day from Iran Syria..., but that ’ s hard to give Robinhood support a solid grade based on definitive.! 13, 14:43 PST all transfers above the set limit will be touch. Simon wrote to Robinhood customer support representative called him on Thursday, he didn ’ t done enough... Audience their first taste of investing common questions, especially for beginners: hours/day. Users within 24 hours, or why i can not be cast robinhood support response time Press to!

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